Frequently Asked Questions (FAQ)

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Index:

  1. What is Qualtrack's Mission & Vision?
  2. What services are covered by IPRS?
  3. Why start with cable jointing?
  4. Who monitors Qualtrack's performance?
  5. Who can subscribe to IPRS?
  6. What Customer feedback has Qualtrack received?
  7. IPRS is supported by others - why should I join?
  8. How will Qualtrack's future independence be assured? 
Concept Benefits Results FAQ Join IPRS


1. What is Qualtrack's Mission & Vision?

Mission:

To develop and operate specialist management facilities which serve the common interest of all Submarine Cable Owners.

Vision:

To be the global provider of independent measures and Benchmarking to the entire submarine cable community for all aspects of its business.

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2. What services are covered by IPRS?

At present IPRS reports are mainly about shipboard jointing, but the scope of the service will be expanded as the number of IPRS Customers increases and recording of input data becomes more structured.

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3. Why start with cable jointing?

Research has demonstrated that this is the area with the greatest potential benefit. To illustrate this point herewith a few key statistics:

  • Excluding weather, cable jointing accounts for over 60% of field repair times.

  • Over 20% of this time is spent resolving joint construction problems.

  • Over 4500 hours have been lost because of jointing problems since January 1996.

  • On one cableship 360 hours were lost during the construction of 24 joints because of jointing problems - an average of 15 hours per joint.

The cost to the international network of this level of failure is significant. Aside from the direct cost of the cableship and increased system outage time, further expenses sometimes arise from the use of extra joints and cable. Such additions penalise system margins, thus introducing latent problems. Joint construction failures can also cause entry into bad weather periods with prolonged delay potential.

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4. Who monitors Qualtrack's performance?

All IPRS Customers are provided with an Excel file that contains source data tracking sheets for all repairs. These sheets include information about the exact nature of failure – an example is available here. Those Customers who originally provided the repair Completion Reports (CRs) to Qualtrack for analysis are also provided with the necessary cross-reference information which links the CR to the relevant source data tracking sheet.

The information on the data tracking sheet enables everyone to understand what problems were experienced during the repair, but only those Customers who provided the CR for analysis are able to identify the cable system involved. In this manner an audit trail is provided and Qualtrack's performance can be collectively monitored by IPRS Customers without breach of cable system confidentiality.

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5. Who can subscribe to IPRS?

Although IPRS exists primarily to serve the common interest of Cable Owners and Maintenance Authorities it is recognised that the information produced is of value to many other parties, including ship operators and cable suppliers. The service is therefore available to any interested party on standard subscription terms.

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6. What Customer feedback has Qualtrack received?

During the Annual Review of IPRS all customers present are requested to complete a feedback form. The last time this occurred was in May 2007. The results can be inspected here

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7. IPRS is supported by others - why should I join?

There are two answers to this question, both equally important:

  • For benchmarking of ship performance to be accurate it is important to gather all of the available data. This can only be fully guaranteed if all Maintenance Authorities are represented within the IPRS Customer base.  

  • If IPRS is to become permanently established as a service to the industry, Qualtrack must receive the bulk of its income from Cable Owners and/or Maintenance Authorities. Many more qualifying Customers are needed to support this strategically important objective.

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8. How will Qualtrack's future independence be assured?

Qualtrack's management team recognises that continuing independence and impartiality is absolutely fundamental to achieving the Company Vision (which is to be the global provider of independent measures and benchmarking to the entire submarine cable community). All IPRS Customers can therefore rest assured that nothing will be done which compromises this strategically important goal.

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